Frequently Asked Questions

FairBuy is an international trade organization. Our office and warehouse are located in Germany. Delivery of orders within Kiev and sending orders to other regions of Ukraine is carried out by a courier service. We try to provide the most complete and accurate information from manufacturers about the products presented. For additional information of interest, you can contact the manager.

Usually, the delivery time is 7-10 days from the date of placing the order.

This information can be found on the "Delivery" page.

You can pay for goods in cash and non-cash. If delivery will be carried out to the regions of the country, you have the opportunity to make a full or partial prepayment. The amount of partial prepayment can be found on the "Payment" page, or in the shopping cart when placing an order.

No, it is not necessary to register to make purchases. Orders can be placed both by phone and by e-mail. However, registration on the site provides you with a number of advantages, in particular, there is a cumulative system of discounts for registered customers.

Our company works directly with product manufacturers in Germany and other European countries. Our main warehouse is located in Germany, from where we deliver your orders, using an individual approach to each client. After confirming the order, we reserve the product you need in a warehouse in Germany and guarantee to deliver the order within the agreed time.

This information can be found on the "Returns" page.

To participate, you need to register on the website https://fairbuy.com.ua. All information about the amount of available bonuses and the date of their accrual/expiration is displayed in your personal account.

For each purchase, you receive bonuses in the amount of 3 to 25% and can use them to pay up to 50% of the cost of a new order.

All information about the amount of available bonuses and the date of their accrual/expiration is displayed in your personal account in the "My bonuses" section. To do this, you need to be registered on the https://fairbuy.com.ua website.

Bonuses are credited to the buyer's account after 14 days from the date of purchase. Until then, they are inactive. The status of the order must be "Completed". The balance can be checked in your personal account in the "My Bonuses" section.Bonuses for reviews are credited 7 days after publication on the site.

The validity period of cumulative bonuses is 90 days. When it pops up, we will send you an email notification. If during this time the bonuses are not used to pay for purchases at FairBuy, they are automatically canceled.

Bonuses can be used to pay up to 50% of the cost of your next purchases.
Bonuses cannot be used if:

• you are purchasing a gift certificate;
• the product page indicates that bonuses cannot be used;
• the product is part of a promotion with a gift;
• a discount promo code is used in the order

When placing an order, the desired number of bonuses must be entered in the appropriate field. If there is a specified amount, bonuses will be debited from the balance, and the amount to be paid will be automatically recalculated.

Bonuses cannot be used in the following cases:

• you are purchasing a gift certificate;
• the product page indicates that bonuses cannot be used;
• the product is part of a promotion with a gift;
• a promo code is used in the order.

Bonuses are not accrued if:

• you are purchasing a gift certificate;
• the product page indicates that bonus accrual is not available;
• the product is part of a promotion with a gift;
• the order is placed by phone through the call center instead of via the personal account.

You can find all information about the amount of bonuses for a review in the product card under the "Customer Reviews" section.
Mandatory conditions for accrual:

• you have purchased the product you are reviewing (the order status must be "Completed");
• the product status on the website must be "In stock";
• the review must be useful, informative, and unique — it must not contain spam, duplicate other comments, or copy information from other sources;
• the maximum number of "bonus" reviews per user per month is 10;
• bonuses are credited within 7 days after the review is published on the website.

Track all detailed information in your personal account.
The site administration reserves the right to block customer reviews that contain many similar comments, in accordance with the rules regarding duplicates and meaningless reviews.

If bonuses were used in the order, they are returned to the bonus account when making a return.

Products participating in the bonus program are marked on the site with special icons indicating the amount of bonuses that will be credited to the buyer after the purchase of these goods.